Terms of Sale

Last updated: August 2026

Please read these terms carefully before placing an order. They tell you who we are, how we’ll supply products to you, what to do if something goes wrong, and other important information.

1. Who we are and how to contact us
We are Technocroft, trading as Technocroft Ltd

Address: 33 Esplanade Terrace, Edinburgh, EH15 2ES
Company number: SC221409
Email: technocroft@btinternet.com
Phone: 07786624985

If we need to contact you we’ll do so by telephone or by writing to the email address or postal address you gave us when ordering.
2. These terms
These terms apply to your order. By placing an order you agree to them. We recommend you save or print a copy.

We may change these terms. We’ll amend them from time to time – for example to reflect changes in law or in how we operate. The terms that apply to your order are the ones published on this website at the moment you place it.

These terms are for consumers. If you’re buying as a business, please contact us for trade terms; the cancellation rights described here don’t apply to business purchases.
3. Our products
Everything except the books is made by hand. Our wooden items are individually made from natural material. Grain, colour, figure, small knots and minor variations in dimensions and finish differ from piece to piece. These are characteristics of the material and the making process, not faults, and items will not be identical to the photographs on the site. Where a piece varies substantially from what’s shown we’ll say so on the product page.

• Wood moves. Timber responds to changes in temperature and humidity. Some seasonal movement, and small changes in colour as a piece ages and is exposed to light, is normal and isn’t a defect. Any care instructions supplied with a product form part of our description of it, and damage caused by not following them isn’t something we can accept responsibility for.
• Images are illustrative. We work hard to display colours and finishes accurately, but we can’t guarantee that your screen shows them exactly. Dimensions given are approximate unless stated as exact.
• Stock. Because items are made individually, quantities are limited and a product may sell out between you adding it to your basket and completing checkout.
• Books. How to be an Inventor is available as a printed edition and as a digital download. These are different products, sold separately, with different rights of return – see section 8 and our Returns and Refunds policy.

4. Safety and use of our products
How to be an Inventor describes projects, experiments and activities. It is published for general interest and education. Some activities involve tools, heat, electricity, sharp edges or chemicals, and carry a risk of injury or damage if attempted without proper care, skill or supervision.

You are responsible for assessing whether an activity is safe and appropriate for you or for anyone in your care, for using suitable protective equipment, and for complying with any laws or local rules that apply. Activities described in the book should not be attempted by children except under the supervision of a responsible adult. We don’t accept liability for loss or injury arising from following instructions or suggestions in the book, except where the law doesn’t allow us to exclude it (see section 12).

Wooden products are supplied for their stated purpose. Unless a product is expressly described as a toy or as suitable for children, it isn’t intended for use by children and may contain small parts, sharp edges or finishes that aren’t suitable for them.
5. How the contract is formed
You place an order by following the process on the website. You can check and correct your order at any point before you confirm it.
We’ll acknowledge your order by email. This acknowledgement is not acceptance.
A contract comes into existence only when we send you a dispatch confirmation (for physical goods) or a confirmation containing your download link (for digital products).
If we can’t accept your order – because the item is out of stock, because we can’t deliver to your address, because of an error in the price or description, or because we can’t authorise your payment – we’ll tell you and won’t charge you. If we’ve already taken payment we’ll refund it in full.
6. Price and payment
The price is the price you see. The price shown includes all taxes and any mandatory charges. Delivery costs are shown before you commit to the order and are added to the total at checkout – nothing else will be added afterwards.

• Pricing errors. We check prices before accepting orders. If we’ve made an obvious pricing mistake that you could reasonably have recognised as an error, we don’t have to supply the product at the wrong price and may cancel the order and refund you.
• Payment. We accept payment by the methods shown at checkout. Payment is taken at the time you place your order. Card details are handled by Stripe; we don’t store your full card details.
• Late payment. If a payment is reversed or fails after we’ve dispatched, we may charge interest on the outstanding amount at 4% a year above the Bank of England base rate.

7. Delivery of physical products

Where we deliver: UK only at present. If your address isn’t covered you won’t be able to complete checkout.

Costs and timing. Delivery costs are shown at checkout. We aim to dispatch within 10 working days. Where an item is made to order, the product page shows the expected making time. Delivery times are estimates.

If delivery is delayed by something outside our control, we’ll tell you as soon as we can and take steps to minimise the delay. We won’t be liable for delays caused by events outside our control, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for anything not yet delivered.

If nobody’s in. If delivery is attempted and you’re not available, the carrier will leave a note. If you don’t rearrange delivery or collect the item, we may end the contract after a reasonable further attempt and section 11 will apply. Redelivery charges may apply.

When the goods become yours. Risk passes to you when the goods are delivered to the address you gave us, or to a person or place you nominated (including a neighbour or a safe place). Ownership passes when we’ve received payment in full.

International orders. For deliveries outside the UK you’re the importer. You’re responsible for any customs duties, import VAT, handling fees or other charges levied on arrival, and for making sure the goods can lawfully be imported. We can’t predict these charges. If a parcel is refused or abandoned and returned to us, we’ll refund the price of the goods less our outbound and return shipping costs.
8. Digital products
What you get. The digital edition of How to be an Inventor is supplied as a download in the format(s) stated on the product page. You’ll receive a link by email after payment. Links are personal to you and may expire or be limited in the number of downloads – the product page tells you which.

Your responsibility. Please check the stated format and any technical requirements before buying. We can’t refund because a file doesn’t work on a device it was never described as supporting. If you have trouble downloading, contact us and we’ll help.

Your licence. We grant you a personal, non-exclusive, non-transferable right to download the file, store it on devices you control and print a copy for your own use. You may not resell, sublicense, distribute, upload to any file-sharing service or public website, or use it or any part of it to train a machine learning or artificial intelligence system. All other rights are reserved.

Cancellation. Once you begin downloading, your 14-day right to cancel is lost, provided you consented to immediate supply and acknowledged the loss of that right at checkout. We ask you to confirm both before payment. Your rights if the file is faulty or not as described are unaffected – see section 10.

Updates. If we issue a corrected or updated version during the period you’d reasonably expect access, we’ll make it available to you at no charge where we can.
9. Your right to change your mind
For most physical products you have 14 days from receipt to change your mind, for any reason. Some exceptions apply, including made-to-order and personalised items, and downloaded digital products.

Full details, including how to cancel, who pays return postage and when you’ll be refunded, are set out in our Returns and Refunds policy, which forms part of these terms.
10. If there’s a problem with a product
Your legal rights. Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described. Nothing in these terms affects those rights. In summary:

Up to 30 days from delivery: if the product is faulty, you can have a refund.
Up to six months: if it can’t be repaired or replaced, you’re entitled to a full refund in most cases.
Up to six years (five in Scotland): if the product doesn’t last a reasonable length of time, you may be entitled to some money back.

For digital content, if it’s faulty you’re entitled to a repair or replacement, and if that isn’t possible or doesn’t fix it, to some or all of your money back.

Detailed advice on your rights is available from Citizens Advice at citizensadvice.org.uk or on 0808 223 1133.

How to tell us. Contact us at technocroft@btinternet.com with your order number and, where possible, photographs. Please don’t send anything back before contacting us. We’ll cover reasonable return postage for faulty items.

Damaged in transit. Please tell us within 14 days of delivery and keep the packaging – carriers usually require it to settle a claim.
11. Our right to end the contract
We may end the contract if you don’t pay when due, if you don’t provide information we need within a reasonable time of asking, or if you don’t accept delivery after reasonable attempts. If we end the contract for one of these reasons, we’ll refund money you’ve paid in advance for products not supplied, but may deduct or charge reasonable compensation for costs we incur as a result.
12. Our liability to you
We don’t limit liability where the law doesn’t allow it. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights in relation to products, and for defective products under the Consumer Protection Act 1987.

Foreseeable loss. We’re responsible for loss or damage you suffer that’s a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We’re not responsible for loss or damage that isn’t foreseeable – meaning it was neither obvious that it would happen nor something you told us about before we accepted your order.

Business losses. We supply products for domestic and private use. If you use a product for any commercial or business purpose we’ll have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
13. Events outside our control
We won’t be liable for failure or delay caused by an event outside our reasonable control, including strikes, failure of utilities or transport networks, fire, flood, storm, epidemic, war, civil unrest, or the acts or omissions of carriers or suppliers. If such an event occurs we’ll contact you as soon as possible, and if the delay is substantial you may contact us to end the contract and receive a refund for products not delivered.
14. Complaints and disputes
If you’re unhappy with a product or our service, please contact us first at technocroft@btinternet.com. We aim to acknowledge complaints within 3 working days and resolve them within 14 days.

If we can’t resolve matters between us, you can use an approved alternative dispute resolution scheme, or take court proceedings. These terms are governed by the law of Scotland and you can bring legal proceedings in the courts of Scotland. If you live elsewhere in the UK you may also bring proceedings in your own country’s courts.
15. Other important terms
Transfer. We may transfer our rights and obligations under these terms to another organisation, and will tell you in writing if we do. You may only transfer your rights to someone else if we agree in writing.

Nobody else has rights under this contract. The contract is between you and us. No other person has any right to enforce any of its terms.

Severability. If a court finds any part of these terms unlawful, the remaining paragraphs remain in force.

Delay isn’t waiver. If we don’t insist immediately that you do something you’re required to do, or delay taking steps against you, that doesn’t prevent us doing so later.